We provide a market-leading service for insurers and their policy holders in relation to drainage blockages, leaks and repair claims. Our experienced claims handling team allocates a dedicated contact to manage the claim from start to finish. This ANSA service can be commissioned as a complete outsourced solution from initial claim to final settlement, or as individual functions; uniquely, each of our capabilities can be delivered on a modular basis to provide a best fit proposition for your needs
We aim to provide a fast and efficient service for policyholder’s by having superb availability to attend their property and investigate the reported drainage or water main problem.
Drainage
A CCTV inspection is carried out to identify any damage to the undergrounds drains. This survey is done via accessible manholes at the property or entry is gained via the above ground pipework. The CCTV survey is carried out with minimal disruption to ensure the claim is dealt with efficiently and effectively.
The report is then advised to the insurers and as soon as a claim is authorised we will schedule the repairs in with policyholder to commence within 3 working days or to their convenience. Most repairs are completed within 1 to 2 days.
Policyholder’s are kept updated throughout their claim with the next steps to ensure they are at ease and informed during the claim process.
Water Supply
The water supply is traced underground and the leak located using various sound equipment. Once the leak had been pinpointed a patch repair would be carried out to repair the leaking section.
The supply is then re-tested to ensure the water supply is secure.
All the excavations that are carried out for both Drainage and Water works are backfilled and reinstated as found. Our engineers work in a clean and tidy manner as we can appreciate that works on underground services can be stressful we aim to make sure that policyholder’s are left feeling happy with the claim process.
